FAQ | CareLearner

CareLearner is an innovative online training and compliance management platform designed for health and social care professionals. Our multi-app system covers learning management, compliance tracking, policy management, risk assessment, incident reporting, and audits, ensuring healthcare teams can work confidently while meeting top regulatory standards. We help organisations streamline training, monitor compliance, and improve patient safety through a structured, data-driven approach.

Unlike traditional training providers, CareLearner integrates compliance management into daily workflows, offering real-time tracking and automated reminders. Our system is designed to simplify regulatory compliance while making learning engaging and accessible to all staff members, ensuring a proactive approach to compliance rather than reactive.
CareLearner is built for healthcare professionals, social care workers, administrators, and managers looking to improve their skills, maintain compliance, and enhance patient care. Whether you’re a nurse, caregiver, support worker, healthcare leader, or a compliance manager, our platform ensures you have the latest industry knowledge and regulatory compliance tools at your fingertips.

For organisations, CareLearner ensures consistency in training and compliance across multiple sites, making it easier to track staff performance, audit readiness, and risk management in a single integrated platform.
CareLearner stands out due to its comprehensive CPD-accredited courses, SCORM-compliant LMS, compliance tracking, policy management tools, risk assessment framework, and incident reporting system. Unlike traditional training providers, we offer an all-in-one platform that integrates learning, compliance, and operational efficiency, ensuring healthcare providers can focus on delivering high-quality patient care.

Additionally, CareLearner offers automated compliance tracking, audit preparation tools, and customisable reporting, making regulatory compliance seamless. With real-time insights and AI-driven analytics, organisations can proactively address training gaps, mitigate risks, and maintain industry best practices.
You can reach us at contact@carelearner.co.uk or call our support team at 03301229636, +44 7784825132, +44 7407855994, +44 7310 281752. Our team is available Monday to Friday, 9 AM to 5 PM (GMT) to assist you with inquiries, troubleshooting, or custom solutions.

Yes! Our LMS fully supports SCORM 1.2 and SCORM 2004, ensuring seamless integration of SCORM-compliant courses. This means you can upload, track, and manage existing e-learning content without any compatibility issues. SCORM compliance allows organisations to maintain industry-standard training modules, track learner progress accurately, and automate reporting on completion rates.
Absolutely! CareLearner enables you to design and customise courses using a variety of formats, including videos, interactive quizzes, PDFs, PowerPoint slides, and SCORM-compliant content. Whether you need structured learning paths, self-paced modules, or instructor-led courses, our LMS offers the flexibility to build an engaging and effective training experience for staff.
Our LMS provides real-time analytics and tracking, allowing managers to monitor individual and team progress. Key insights include course completion rates, quiz scores, certification records, and compliance tracking. Reports can be automatically generated and exported, helping organisations identify knowledge gaps and ensure that training goals are met effectively.
Yes! Our LMS allows you to assign training based on specific job roles, experience levels, or compliance requirements. This ensures that staff receive relevant and mandatory training without unnecessary workload. For example, nurses may receive courses focused on medication management and patient safety, while administrative staff are assigned data protection and GDPR training.
Our system sends timely email and in-app notifications for upcoming training deadlines, expiring certifications, and refresher courses. Automated reminders help prevent overdue training and ensure compliance with CQC, NHS, and industry regulations.
Yes! CareLearner’s LMS is fully mobile-responsive, allowing staff to complete training on smartphones, tablets, and laptops. This makes learning accessible anytime, anywhere, ensuring maximum flexibility for busy healthcare professionals.

Our real-time compliance dashboard provides an instant overview of your organisation’s compliance status, allowing managers to identify gaps, overdue actions, and upcoming deadlines at a glance. The dashboard covers training completion rates, audit status, policy acknowledgments, and risk assessments, helping organisations stay inspection-ready and compliant with CQC and NHS regulations.
Yes! CareLearner automatically generates alerts for policy updates, training renewals, audits, and compliance reports. Notifications can be configured for different teams and roles, ensuring that no critical deadlines are missed.
CareLearner centralises compliance records, training logs, and audit trails, making it easy to demonstrate regulatory compliance during CQC inspections. Our system ensures that evidence of staff training, policy updates, and risk assessments is readily accessible, reducing the administrative burden of inspections.
Yes! CareLearner enables organisations to monitor compliance across multiple sites, ensuring consistency across care homes, hospitals, and healthcare facilities. You can compare performance between locations, track trends, and identify areas requiring improvement.
CareLearner is designed for ease of use, with an intuitive interface and full setup support. Our team provides custom implementation, staff training, and ongoing support, ensuring that your organisation can seamlessly transition to using our compliance tools without disruption.
Yes! Our system allows you to generate automated reports that can be exported for audits, inspections, and internal assessments. Reports cover staff training status, policy compliance rates, outstanding risks, and incident trends, helping organisations maintain full regulatory oversight.

CareLearner centralises all policies in one secure, cloud-based location, ensuring that staff always have access to the latest versions. This eliminates the risks associated with outdated printed policies and manual document tracking.
Yes! Our system tracks staff engagement with policies, allowing managers to see who has read, acknowledged, and completed required policy reviews. Automated reminders ensure that staff stay up to date with mandatory policies.
Absolutely! Our AI-powered policy tool suggests policy templates based on best practices and regulatory frameworks. This helps organisations draft policies that align with CQC, NHS, and internal governance requirements.
CareLearner’s version control system maintains a full audit trail of policy updates, showing who made changes, when they were made, and why. This ensures full accountability and transparency in policy management.
Yes! Policies can be directly linked to mandatory training courses, ensuring that staff not only read policies but also understand and implement them correctly. This reduces the risk of non-compliance and procedural errors.
Yes! CareLearner allows managers to assign policies to specific job roles, ensuring that staff only receive relevant policies. For example, clinical staff may be required to acknowledge infection control policies, while administrative teams focus on data protection and GDPR compliance.

CareLearner provides a structured risk management system that allows organisations to log, categorise, and prioritise risks efficiently. The interactive risk register ensures that all potential hazards are documented, reviewed, and assigned appropriate mitigation measures to prevent future incidents.
Yes! CareLearner enables organisations to create tailored risk assessments that align with regulatory requirements, industry standards, and internal risk management frameworks. This ensures that every organisation can assess risks relevant to their unique environment.
Absolutely! The system allows managers to assign risk mitigation tasks to specific staff members, ensuring accountability, follow-ups, and timely resolution. This helps in maintaining a proactive approach to risk prevention and safety improvements.
CareLearner offers trend analysis and historical risk tracking, allowing organisations to identify patterns, analyse past incidents, and implement preventive strategies. This ensures risks are managed effectively and do not reoccur.
Yes! Risk reports can be automatically generated and exported for internal governance reviews, compliance audits, and external regulatory inspections. This simplifies reporting and provides a clear evidence-based approach to risk management.
Yes! The risk management module is fully integrated with incident reporting, ensuring that every risk is linked to relevant incidents. This provides better root cause analysis and improves the organisation’s ability to mitigate risks proactively.

CareLearner provides an intuitive digital incident reporting system that allows staff to quickly log incidents using a simple, step-by-step process. This ensures that no incidents go unreported and that managers can take immediate action.
Yes! CareLearner is fully aligned with NHS LFPSE (Learn from Patient Safety Events) and PSIRF (Patient Safety Incident Response Framework). This ensures that organisations meet national patient safety requirements and maintain transparent, structured incident management processes.
Yes! CareLearner encourages a strong speak-up culture by allowing staff to report incidents anonymously, ensuring whistleblowing protections and Freedom to Speak Up (F2SU) integration.
Absolutely! CareLearner includes automated workflows for root cause analysis, guiding managers through evidence collection, staff interviews, and corrective action implementation. This structured approach ensures incidents are thoroughly investigated and lessons are learned.
CareLearner links incidents to risk assessments and compliance gaps, helping organisations spot trends and implement preventative measures. By identifying recurring issues, organisations can enhance safety protocols and training to reduce future risks.
Yes! Incident reports are stored securely and can be exported for audits, compliance reviews, or legal reporting. This ensures regulatory compliance and a structured approach to incident documentation.

CareLearner automates the audit process, from scheduling and data collection to reporting and compliance tracking. This reduces the administrative burden and ensures organisations are always prepared for inspections.
Yes! CareLearner provides pre-designed audit templates aligned with CQC, NHS, and regulatory standards, but also allows organisations to create customised audit frameworks to meet their specific needs.
Absolutely! The system logs audit findings, assigns corrective actions, and tracks completion status. Managers receive notifications and reminders to ensure continuous improvement and compliance.
CareLearner stores all audit data securely in a digital format, ensuring that organisations have a full audit trail for regulatory inspections. This helps in demonstrating compliance during CQC and NHS assessments.
Yes! CareLearner allows organisations to schedule recurring audits, set reminders, and conduct spot checks. This ensures that compliance and quality control are maintained throughout the year.
Yes! Our AI-driven analytics provide real-time insights into audit findings, allowing organisations to identify trends, address compliance risks, and implement strategic improvements.

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